Refund & Returns

We want you to be 100% satisfied with your experience at DsuTech. If you aren't happy with something you purchased, please contact us and return it.

If you are returning goods because they are faulty or because of an error on our part we will gladly give you a 100% refund including carriage costs.

However, if the product is what you ordered we will deduct the carriage charges from your refund.
We refund carriage costs only if the return is a result of our error. If you decide that the product was a mistake on your part the item's postage must be paid by you to return it.

You can cancel your order by email before it is shipped. If you are returning an item, please let us know the reason for the return along with your order number.

All special order items cannot be returned for refunds so please make sure this is what you want before purchasing.This does not affect your statutory rights as a consumer.

You have 14 days from the date they have received the goods to inform that they wish to return them, and then an additional 14 days from when they have informed you until the goods need to be sent back From time to time slight colours & details may vary which we are unaware of until the stock arrives, this is beyond our control. Specifications may change without prior notice.